Terms of Service

Please read these terms carefully before using our services.

Last updated: March 26, 2026

Controller and Processor roles

The merchant (store owner) acts as Data Controller for store customer data and business decisions.

Kordiva acts as Data Processor for platform hosting, security, and operational processing on behalf of the merchant.

Acceptance of Terms

By accessing or using our store, you agree to be bound by these terms.

Orders & Payments

All orders are subject to acceptance and availability. Payments are processed securely.

Shipping

Shipping timelines are estimates and may vary by destination.

Returns

Returns are subject to our return policy and product condition requirements.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials.

Limitation of Liability

We are not liable for indirect damages arising from the use of our services.

Jurisdiction Coverage

This store policy framework is prepared for MK, EU/EEA, UK, US, and Canada operations.
Platform-level policy templates are locked and owner-facing editors cannot override required legal clauses.
Controller identity is injected from verified organization legal profile data.

Regulatory Scope

Consumer protection and e-commerce obligations are applied according to customer jurisdiction.
Mandatory pre-contract information, cancellation/returns disclosures, and support contacts are required before go-live.
Platform compliance status gates publication until required legal fields are completed.

Applicable Law and Jurisdiction

These terms are interpreted under applicable consumer protection laws and mandatory legal rights in the customer's jurisdiction.
For business disputes, governing law and competent courts follow the merchant legal establishment, unless mandatory law requires otherwise.

Legal Seller Information & UJP

Electronic invoice/UJP submission readiness is verified through the organization digital certificate before go-live approval.

For paid orders, UJP e-invoice registration is processed once by the platform payment workflow. Shipping notification does not create a new fiscal invoice.

These terms legal identity details are auto-generated from the organization legal profile and are not editable via store content settings.